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Customer Service Representative - Call Center

Milwaukee, WI

Post Date: 06/19/2017 Industry: Customer Service
Job Description
Extension, Inc is a fast growing premier staffing firm in the Greater Milwaukee area. Our team of dynamic, experienced recruiting professionals are extremely passionate about providing exceptional service to clients and employees. We’re constantly partnering with top notch job seekers to introduce them to the outstanding companies that we support! 

Our client is looking for a Call Center Representative that will be the liaison between the business and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

Primary Duties:
  • Handle a high volume of inbound phone calls in a professional manner
  • Provide exceptional customer service in a timely and positive manner for all requests
  • Enter information into the company's database with extreme accuracy
  • Answer customer questions and provide solutions to problems
  • Serve as a strong presence and voice of the company
  • Diffuse difficult situations that arise and work quickly to research and resolve problems in a professional manner
Required Qualifications:
  • 2+ years of experience in a high volume call center/customer service environment
  • High School diploma/GED is required
  • Excellent attention to detail and organizational skills
  • Strong written and oral communication skills
  • Positive, professional personality
  • Good knowledge of MS Office programs (Word, Excel, PowerPoint)
  • Solid data entry and typing skills


Kelly Gerlach
Professional Administrative Recruiter

A little about me:

I'm a geek-girl at heart. I grew up attached to my ColecoVision, Atari, Nintendo, and every version of Playstation. I'm a freelance writer, Taurus, Ravenclaw, fangirl, and believer in fairy-tales and superheroes.

I have a heavy customer service background, and transitioned from a Customer Service Manager position into my role as a recruiter. I started in the IT world, and have since moved into Professional Administration.

I love changing the lives of my candidates by finding them their dream job. Recruiting is a like a puzzle - finding the right person for the position, and making sure that all of the other pieces fall into place, all while maintaining the relationship with those that choose to work with me... It's a good thing I'm great at multitasking!

I'd love to help you in your job search - reach out to me directly and let's see how we can work together!

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