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Operations Support Technician

Milwaukee, WI

Post Date: 05/12/2017 Job ID: KG Operations Support Industry: Information Technology

Extension's IT Team is looking for several Operations Support Analyst - all shifts are open!

Our client needs talented operations support to work with customers and provide solutions to issues that arise. You will monitor and use a ticketing system and address issues through all communication channels - phone, email, IM, etc.

Through monitoring of tickets, you will determine the level of priority, troubleshoot for possible work-arounds and resolutions, or escalate as needed.

This role primarily focuses on mainframe architecture, and the right person has experience in Control-M and JCL.

You will also train and mentor junior technicians in the ways of best practices for troubleshooting, etc.


  • Mainframe system experience.
  • Experience utilizing Control-M and JCL.
  • Comfortable monitoring a production batch environment.
  • Create knowledge base documents for future use.
  • Mentor and train junior technicians.
  • Monitor network performance.

Kelly Gerlach

I grew up attached to my ColecoVision, Atari, Nintendo, and every version of Playstation... add in 9 years of customer service management, and the result? I really enjoy working with people and technology.

Mobile devices (my iphone is glued to my hand), gaming systems (sony girl - Playstation all the way!), any sort of new technology is where it's at for me. I have a passion for this industry and it has never been a better time to be a geek!

As a geek-girl (I'm a writer, Taurus, Ravenclaw, fangirl, and a believer in fairy-tales and superheroes), I love helping people embrace their inner geek and find their passion in the IT world. I encourage you to let your geek flag fly and let me help you enter, or continue, your journey through the world of IT! It can be difficult to get started, but that's why I do what I do. Think of me as your personal Gandalf guiding you on your quest. ;)

I am here to help you in your path and find that niche of technology that is the right fit for you. It could be Help Desk, Development, Project Management, and anything in between. I also work with experienced IT professionals, and love it! Extension has great opportunities for all levels, and the jobs range from permanent to consulting and onto contract to hire. We do it all!

Matching the right person with the right opportunity is always my ultimate goal. Please reach out to me directly about finding the right opportunity for you!

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