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Service Desk Analyst

Milwaukee, WI

Post Date: 08/03/2017 Job ID: #4574 Industry: Information Technology

Since opening our doors in 2002, Extension, Inc. has been the leading full service staffing solution for the Greater Milwaukee area.  Our belief is that spot-on recruitment is an opportunity to be embraced and enjoyed as clients and candidates alike build their futures.

Our client is looking to bring aboard a Service Desk Analyst on a contract-to-hire basis.  This position is located in Milwaukee, WI.

 Responsibilities include:

  • Provide remote support to troubleshoot any issues that are occurring on desktop or laptop.
  • Creating, disabling, adding members to groups, and performing password resets via Active Directory
  • Troubleshoot and identify printer/scanner related issues, apply fixes as applicable, escalate to appropriate teams if needed.
  • Assist users with a variety of VPN related issues.
  • Must be able to troubleshoot and have common/advanced knowledge in Microsoft Office Products
  • Strong background and experience using ServiceNow ticketing system is a plus.
  • Good organizational and verbal communication skills a must.

Minimum Requirements:

  • Minimum 3+ years of industry experience in IT and/or Customer Service.
  • Associate degree or equivalent experience.
  • Advanced technical certifications preferred.

For immediate consideration, qualified candidates should submit their resume to OR call 414.727.1715. Please reference the job title when you call.

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