Service Desk Analyst
Since opening our doors in 2002, Extension, Inc. has been the leading full service staffing solution for the Greater Milwaukee area. Our belief is that spot-on recruitment is an opportunity to be embraced and enjoyed as clients and candidates alike build their futures.
Our client is looking to bring aboard a Service Desk Analyst on a contract-to-hire basis. This position is located in Milwaukee, WI.
- Provide remote support to troubleshoot any issues that are occurring on desktop or laptop.
- Creating, disabling, adding members to groups, and performing password resets via Active Directory
- Troubleshoot and identify printer/scanner related issues, apply fixes as applicable, escalate to appropriate teams if needed.
- Assist users with a variety of VPN related issues.
- Must be able to troubleshoot and have common/advanced knowledge in Microsoft Office Products
- Strong background and experience using ServiceNow ticketing system is a plus.
- Good organizational and verbal communication skills a must.
- Minimum 3+ years of industry experience in IT and/or Customer Service.
- Associate degree or equivalent experience.
- Advanced technical certifications preferred.
For immediate consideration, qualified candidates should submit their resume to firstname.lastname@example.org OR call 414.727.1715. Please reference the job title when you call.