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Epic Service Analyst

Milwaukee, (none selected)

Posted: 01/28/2019 Industry: Information Technology Job Number: 6557

Since opening our doors in 2002, Extension, Inc. has been the leading full-service staffing solution for the Greater Milwaukee area. Our belief is that spot-on recruitment is an opportunity to be embraced and enjoyed as clients and candidates alike build their futures.
Our client is looking for a Epic Service Analyst for a Contract-Hire opportunity. The client is located in Milwaukee, WI.

Who you are:

  • You have a passion for learning new programming languages, tools and technologies.
  • You are very organized, detail-oriented, and able to think creatively.
  • You work great under pressure and in a rapidly changing environment.
  • You have strong communication and problem-solving skills.
  • You are a team player!!

What You’ll Impact at Our Client:

  • You will be responsible for responding to questions regarding the functionality performance and availability of business applications running on the network.
  • You will work closely with Manager’s to ensure that the Help Desk function delivers at a service level consistent.
  • You will works with other IS department staff to ensure proper communication of information that may directly or indirectly impact the users of the various information systems.
  • You will work closely and professionally with Help Desk team members and Informatics team members to promote teamwork and accountability.
  • You will perform application support activities within assigned application groups.
  • You will monitor application issues as they arise investigate solutions and present recommendations to leadership.
  • You will analyze data report and identify trends issues and opportunities to improve overall user experience.

What we’re looking for:

  • Associates degree.
  • Knowledge of computer/network principles.
  • Strong organizational multi-tasking and time management skills
  • Experience with healthcare business processes and associated applications/software.

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