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Help Desk Specialist

Hartland, (none selected)

Posted: 03/19/2019 Industry: Information Technology Job Number: 6711

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Our client is looking to bring aboard a Help Desk Specialist for a Contract to Hire opportunity. The client is located in Hartland, WI.

 

Who you are:

  • You have excellent written and verbal communication skills.
  • You have strong customer interactions skills with users of all levels.  
  • You work great under pressure and in a rapidly changing environment.
  • You have a passion for learning new programming languages, tools and technologies.
  • You are very organized, detail-oriented, and able to think creatively.

 

What You’ll Impact at Our Client:

  • You will answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • You will consult with user to collect information about problem and lead user through diagnostic procedures to determine source of error.
  • You will troubleshoot and determine whether problem is caused by hardware, software or is user related.
  • You will log and track calls using problem management database, and maintains history records and related problem documentation.
  • You will make recommendations to reduce helpline incident rate.

What we’re looking for:

  • Computer related Associate's degree from or current enrollment in a two-year college or university.
  • 1-2 years related experience and/or training.
  • Knowledge of standard office productivity applications, Windows operating systems, Google Apps and a basic understanding of computer hardware functionality and networking concepts.
  • Requires excellent interpersonal skills as well as patience and a customer friendly attitude
  • Ability to balance responsibilities despite frequent interruptions.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Capable of working well in group problem solving situations, as well as individually

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