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Help Desk Specialist

Milwaukee, (none selected)

Posted: 05/06/2019 Industry: Information Technology Job Number: 6918

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Our client is looking to bring aboard a Help Desk Specialist for a Contract to Hire opportunity. The client is located in Milwaukee, WI.

 

Who you are:

  • You have excellent written and verbal communication skills.
  • You have strong customer interactions skills with users of all levels.  
  • You work great under pressure and in a rapidly changing environment.
  • You have a passion for learning new programming languages, tools and technologies.
  • You are very organized, detail-oriented, and able to think creatively.

 

What You’ll Impact at Our Client:

  • You will provide first-contact customer service for requests to acquire and/or install telecommunication hardware and software.
  • You will provide help desk support on computer systems, applications, equipment, network and telephone systems to in house staff.
  • You will be responsible for managing and maintaining an organization’s Local Area Network (LAN).
  • You will be working with phones, phone system, and voice mail systems.
  • You will analyze telecommunication service requests, determine requirements and discuss appropriate course of action with customers, technical support, and/or vendors.
  • You will receive, and/or arrange storage or delivery of telecommunication hardware and software.

What we’re looking for:

  • 2-3 years of experience they do not need a degree.
  • Must be able to read and comprehend instructions, correspondence and memos.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
  • Experience working with HP Open VMS 7.3-2, Microsoft Windows 7 & Windows 10 and Microsoft Windows Server 2012.

        

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