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Manager of Tech Support and Project Management

Milwaukee, (none selected)

Posted: 08/20/2018 Industry: Information Technology

Since opening our doors in 2002, Extension, Inc. has been the leading full service staffing solution for the Greater Milwaukee area. Our belief is that spot-on recruitment is an opportunity to be embraced and enjoyed as clients and candidates alike build their futures.


Our client is looking for a Manager of Tech Support and Project Management for a Direct-Hire opportunity. The client is located in Milwaukee, WI.


Who you are:

  • You are passionate about leadership and developing a team of people!
  • You are knowledgeable with technology, best practices, and processes for implementing custom developed and packaged solutions. 
  • You are thorough with your documentation and understand the analysis lifecycle - business requirements document, use cases and testing plans are all things you have created! 


What You’ll Impact at Our Client:

  • You will direct and manage project development from beginning to end.
  • You will develop full-scale project plans and associated communications documents.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
  • Liaise with project stakeholders on an ongoing basis.
  • Set and continually manage project expectations with team members and other stakeholders.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Identify and manage project dependencies and critical path.
  • Plan and schedule project timelines and milestones using appropriate tools.
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.

What we’re looking for:

  • Bachelor's degree in information technology, business management or related field.
  • 5+ years of Project Management experience (Don't have to have PMP, they look at more of CAPM).
  • 3+ years of Direct Reports.
  • 3+ year of MSFT Projects (create gantt charts, software mapping. 
  • 3+ years in a supervisor or managerial role.
  • HTML, CSS, Dreamweaver and Browser Knowledge a plus.
  • Skilled in Microsoft Office suite (Word, Excel, PowerPoint, etc.)

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