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Service Desk Analyst

Milwaukee, (none selected)

Posted: 11/14/2018 Industry: Information Technology Job Number: 6311
Since opening our doors in 2002, Extension, Inc. has been the leading full service staffing solution for the Greater Milwaukee area. Our belief is that spot-on recruitment is an opportunity to be embraced and enjoyed as clients and candidates alike build their futures.
 
Our client is looking to bring aboard a Service Desk Analyst for a  contract opportunity. The client is located in Milwaukee, WI area.
 
Who you are:

 

  • You are passionate about end user equipment and software operations
  • You have the proven ability to receive, prioritize, document and resolve end user requests and escalate incidents when necessary.

 

 
What You’ll Impact at Our Client:

 

  • You will help evolve and maintain our clients systems and future IT projects.

 

 

What we’re looking for:

 

  • Field incoming requests to the Service Desk via e-mail, telephone, or walkups to ensure courteous, timely and effective resolution of end user issues.
  • Analyze problems and arrive at workable solutions. Provide callbacks or follow-up with the end user as necessary to "close" the problem and maintain a successful call closure rate.
  • Gather information about the end-user and the problem by asking clarifying questions, presenting options and/or solutions and determining the level of complexity. Assists with simulating user problem in order to resolve. Escalate problems requiring more complex support.
  • Provide initial first and second-tier support. Troubleshoot, answer questions and resolve basic to moderately complex problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status, mobile devices, and applications.

 

 

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